VOLUME D: Administrative Toolkit

The format and content of Volume D differs from that of Volumes A, B, and C. Volume D comprises a set of administrative and operational procedures that have been found to improve the delivery of substance abuse services. The material in this toolkit is not organized as lectures with PowerPoint slides but as summaries of administrative topics with links to resource documents.

Topic 1: Improving Patient Access and Retention (NIATx)
One of the most important clinical challenges that many substance abuse treatment organizations face is the development of procedures for rapidly and efficiently engaging new clients into treatment and retaining them for a meaningful period of time. This topic features information from The Network for the Improvement of Addiction Treatment (NIATx), a project sponsored by the Robert Wood Johnson Foundation and the U.S. Substance Abuse and Mental Health Services Administration that promote practises to improve engagement and treatment.
NIATx Overview
NIATx Website Guide
NIATx Smart Chart: A Quick Guide to the NIATx Model of Process Improvement
Conducting a Change Project
Topic 2: Clinical Supervision Techniques

A major limitation to the successful implementation of new medications and behavioural treatment practises is the shortage of qualified clinical supervisors to properly guide the practises of clinicians. This topic provides an overview of the critical elements required to provide adequate clinical supervision and provides links to excellent resources that promote good clinical supervision practises.

Clinical Supervision Overview
Clinical Supervision: Building Chemical Dependency Counselor Skills
Clinical Supervision - Part 1: Models of Clinical Supervision
Clinical Supervision - Part 2: What Happens In Good Supervision
Clinical Supervision - Part 3: Creating A Learning Environment
Motivational Interviewing Assessment: Supervisory Tools for Enhancing Proficiency
Competencies for Substance Abuse Treatment Clinical Supervisors
Workforce Development 'TIPS' (Theory Into Practice Strategies)
Topic 3: Programme Evaluation Methods
  Substance abuse treatment requires ongoing evaluation to insure that services are meeting the needs of clients. In addition, it is important to document the benefits that treatment provides to individuals, families affected by addiction, and the community. This topic describes some of the basic principles for evaluating substance abuse services and provides links to resource documents that describe evaluation methods in detail.
Programme Evaluation
Sample Programme Visual
Topic 4: Reducing the harm of drug use and dependence and HIV Risk reduction
  Among the services provided within many substance abuse treatment settings is a set of strategies to reduce the harm of drug abuse, including reducing the transmission of HIV. Harm reduction is a practical approach that employs a range of different strategies with the goal of minimising the risk of the client contracting infectious diseases, overdosing, or suffering other consequences related to the use of substances. This topic describes some of the major strategies for harm reduction and provides links to more in-depth materials.
Reducing the harm of drug use and dependence